Returns & Exchanges

We want you to love your Primally Pure products, but if you are not completely satisfied with your purchase, we offer a 30-day return window for most items. Our goal is to ensure your skincare journey is as seamless and effective as possible.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to begin the process.

• 2.
  Prepare the Package

  Carefully pack your items in their original packaging or a sturdy box to ensure they arrive back to us safely.

• 3.
  Attach Shipping Label

  Download and print your prepaid shipping label from the portal and affix it to the outside of your return parcel.

• 4.
  Receive Your Refund

  Once our team receives and inspects your return, we will issue a refund to your original payment method within 7-10 business days.